Terms of Service | Privacy Policy | Cookie Policy

Effective date: 29 May 2025

1. About Us
This website is operated by 29 Performance (“29 Performance”, “we”, “us”, “our”).
Meal prep services provided by 29 Performance. Medical/phlebotomy services provided by NSK Pharma Limited (Company Number: 15233641).

Website: www.29performance.co.uk. | Email: 29performance@gmail.com

By placing an order with us, you confirm that you are at least 18 years old or have consent from an adult and agree to these Terms & Conditions.

2. Use of Our Website & Your Data
We use your personal data in line with UK data protection law.
Details of how we collect, use and protect your data are set out in our Privacy Policy and Cookie Policy (available on our website).
By using our website and placing an order, you agree to those policies.

Premium Meal Prep

3. Orders
3.1 All orders are one-time purchases only – there is no subscription or recurring commitment.
3.2 Minimum order: 3 meals delivered within a 5-mile radius of CV1.

3.3 Order deadline: All orders must be placed by 6:00 pm Friday for the following delivery windows:
Sunday (9:00 am-8:00 pm)
Wednesday (9:00 am-8:00 pm)
3.4 Orders placed after the Friday 6:00 pm cut-off will automatically roll over to the next available delivery day (the following Sunday or Wednesday)

3.5 Once payment is processed, your order will be confirmed by email and cannot be modified or cancelled unless at our discretion.
3.6 We may cancel your order if payments fail, if you misuse offers or discount codes, or if you do not provide the information we reasonably need to fulfil your order.
3.7 If a payment is declined, we reserve the right to charge an administration fee of £5 per failed transaction to recover reasonable costs incurred through our payment processor. The fee will be notified to you before any charge is applied. Repeated payment failures may result in your order being cancelled in accordance with Section 3.

4. Our Products
4.1 We aim to display and describe our meals accurately, but colours, appearance and portion sizes may vary slightly from photos.
4.2 All weights/macros shown are approximate and may vary within a reasonable margin.
4.3 We may change or withdraw meals and plans at any time. If a significant change affects an existing order, we will try to notify you.

4.4 Vegetable mixes may differ and vary by availability.

4.5 Follow heating/storage instructions on labels.

5. Allergies & Dietary Information
5.1 We comply with all applicable food labelling and allergen laws, including Natasha’s Law (Food Information (Amendment) (England) Regulations 2021). Full ingredient lists, with allergens emphasised, are displayed on our product packaging and on our website.
5.2 We provide information on the 14 Major Allergens in accordance with UK Food Information Regulations. However, our meals are prepared and packed in a facility that handles all common allergens, including celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame seeds, soya and sulphur dioxide (sometimes known as sulphites). We cannot guarantee an allergen-free environment.
5.3 If you have allergies or intolerances, it is your responsibility to check the ingredient and allergen information on our website and packaging carefully before ordering and before consuming any meal.
5.4 If you have a severe or life-threatening allergy, please contact us before placing an order so we can advise you appropriately. If you are unsure whether a product is suitable for you, do not consume it.
5.5 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence or for any breach of statutory obligations under applicable safety and labelling law.
 

6. Substitutions
6.1 All products are subject to availability. If an ingredient or meal is unavailable, we may substitute it with a similar item of equal or higher value.
6.2 If you are unhappy with a substitution, please contact us.

7. Delivery
7.1 Our core delivery zone is (CV1-CV6) with a charge of £3.50.
7.2 The Outside zone delivery will be quoted to you at checkout.
7.3 Delivery days and time windows are shown at checkout and in your account. We aim to deliver on your chosen day, but this is not guaranteed. (9:00 am-8:00 pm)
7.4 You must provide an accurate delivery address and any safe‑place instructions. If no one is available, we may leave your box in the location you requested or in another suitable place (for example, with a neighbour or a safe external area out of direct sunlight).
7.5 Once delivered or left according to your instructions, the box is your responsibility. You must promptly refrigerate meals as directed on the packaging. Failure to store meals correctly may affect quality and safety, and we will not be liable for any resulting issues.

7.6 If delivery has failed, the customer will be liable for a re-delivery charge, which will be communicated at the time of misdelivery.

8. Prices, Charges & Payment
8.1 Current prices and delivery charges are shown on our website and may change from time to time. Any change will not affect orders already confirmed.
8.2 Prices include VAT where applicable but exclude delivery charges, which are shown separately at checkout.
8.3 We accept payment by the methods shown on our website. Payments are processed by our secure payment provider (Wix Checkout & Square).
8.4 If a pricing error occurs, we will contact you and give you the option to continue at the correct price or cancel the affected order. We are not obliged to supply products at an obviously incorrect price.

9. Refunds & If Something Is Wrong
9.1 We are committed to supplying high‑quality meals. If something is wrong with your order (for example, damaged packaging, missing items or quality issues), please contact us as soon as possible and ideally within 24 hours of delivery, with your order number and photos where relevant.
9.2 Do not consume any meal you believe is unsafe or not fit for consumption.
9.3 Where appropriate, we may offer a replacement meal, credit to your account, or a refund for the affected items. Any refund will be made using your original payment method.
9.4 Nothing in these Terms affects your statutory rights as a consumer.

10. Changing Your Mind
10.1 Because our meals are fresh and perishable, your usual 14‑day “cooling‑off” period does not apply once we start preparing your order.
10.2 If your order has been confirmed and preparation of your order has begun, refunds are at our discretion.
10.3 If your order has been confirmed and prepared, we cannot offer a refund.

11. Discounts, Vouchers & Promotions
11.1 All offers, discount codes, vouchers and referral codes are subject to the specific terms on which they are issued. We may withdraw or change them at any time.
11.2 Only one discount or voucher code may be used per order unless we state otherwise. Codes cannot be exchanged for cash and must be used before their expiry date.
11.3 We may cancel orders or subscriptions if we reasonably believe a code is being used fraudulently or in breach of its terms.
11.4 Any refund for products purchased using a discount or voucher will be based on the amount actually paid.

12. Our Responsibility to You (Consumers)
12.1 We are responsible for loss or damage you suffer that is a foreseeable result of us breaching these Terms or failing to use reasonable care and skill.
12.2 We are not responsible for:
12.3 losses that are not foreseeable;
12.4 losses caused by events outside our reasonable control (see below);
12.5 losses you could have avoided by following our instructions (for example, proper storage of meals); or
12.6 any business‑related losses (such as loss of profit, business or opportunity).
12.7 Our total liability to you for any order is limited to the price you paid for that order (including delivery), except where the law does not allow us to limit our liability (for example, for death or personal injury caused by our negligence, or fraud).

13. Events Outside Our Control
13.1 We are not liable for delays or failures to deliver caused by events outside our reasonable control, such as extreme weather, strikes, power failures, transport disruptions or other similar events.
13.2 If such an event affects your order, we will contact you as soon as reasonably possible. You may cancel an affected order and receive a refund if we cannot deliver it within a reasonable time.

14. Communications
14.1 We may contact you about your orders, subscription and important service updates by email, SMS or phone.
You can find our current contact details on our website.

15. Other Important Terms
15.1 We may transfer our rights and obligations under these Terms to another organisation. This will not affect your rights.
15.2 You may only transfer your rights or obligations under these Terms if we agree in writing.
15.3 Each paragraph of these Terms operates separately. If a court decides that any part is unlawful, the remaining parts will continue in full force.
15.4 If we do not immediately enforce any of our rights under these Terms, that does not mean we have waived those rights, and we may enforce them later.
15.5 These Terms are governed by English law. If you are a consumer, you can bring legal proceedings in the courts of England and Wales, or in the courts of the part of the UK where you live.

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Phlebotomy & Health Data

 

17. About These Terms
17.1 These terms apply when you book any blood test or other laboratory test with NSK Pharma Limited that is processed by London Medical Laboratory Limited (“LML”).
17.2 By booking a test, you agree to these terms in addition to our general Terms & Conditions and Privacy Policy.

18. Our Role vs LML’s Role
18.1 LML maintains their responsibility to hold the relevant insurances, laboratory requirements and accreditations (incl. CQC).
18.2 NSK Pharma Limited provides in‑clinic suitability and sample collection, prepares your sample, and sends it to LML using their approved delivery methods (for example, Royal Mail or DPD, as specified by LML).
18.3 LML performs the laboratory analysis, generates the test result and releases it to us for onward communication to you.
18.4 LML maintain full liability once the sample has been accepted via their courier.
18.5 We do not operate a laboratory or validate the testing methods; all analytical and technical responsibility for the test sits with LML.
18.6 We may provide a general explanation attached to the LML report, this is not medical advice.

19. In‑Clinic Sampling & Health Screening Fees
19.1 Sample collections may include, but are not limited to, blood, stool, nail/hair clippings, skin/vaginal swabs, faeces, urine, saliva, CGM, grip strength, pulse reading, spO2 and blood pressure.
19.2 The samples will be collected by qualified practitioners.
19.3 The RRP of the blood and biological samples are inclusive of the collection and delivery fees associated with the service(s). This includes sample collection by our practitioner, delivery to LML and delivery of results only. 
19.4 Additional fees may be charged to cover the cost of travel and professional fees associated with samples taken outside of a 5-mile radius from CV1. 
19.5 General Health Assessments for a fixed £25 fee. Price may vary based on the number of parameters checked.
19.6 CGM monitoring is a standard fee of £125 per sensor (includes sensor, administration, site visit, data explanation). Price may vary depending on the CGM model.
19.7 We provide Dexcom/Abbott CGM sensors, place them, record data, and provide general performance insights - not medical/health advice.
19.8 CGM sensors are manufactured and supplied by third-party manufacturers (currently Dexcom and/or Abbott). We do not manufacture, design or formulate CGM sensors. Primary responsibility for the design, safety, and performance of sensors rests with the relevant manufacturer.
19.9 To the fullest extent permitted by law, we exclude liability for any loss, injury or damage arising from a manufacturing defect, sensor malfunction, or failure of a CGM device to perform as intended. Where a sensor is defective, your claim should be directed to the manufacturer under the Consumer Protection Act 1987 or equivalent applicable legislation.

19.10 Nothing in this clause limits our liability for death or personal injury caused by our negligence in the placement or administration of a sensor, or for any liability that cannot be excluded under applicable law.

20. Other Health Data We Collect
20.1 As part of your assessment, we may collect additional health‑related data, such as:
- Continuous glucose monitor (CGM) data where you use a compatible device and consent to sharing readings with us.
- Grip strength measurements using a dynamometer.
- Pulse and oxygen saturation (SpO₂) readings using an oximeter.
- Blood pressure readings and related cardiovascular measurements.
- Sample Results

This data is used to help you understand your health and performance in context, to support lifestyle and training advice, and to monitor changes over time. It does not replace medical assessment, diagnosis or treatment by a doctor or other healthcare professional.

21. Nature and Use of Test Results & Health Data
21.1 Laboratory test results and other health metrics we collect are provided for information, performance and wellness purposes only. They are not a diagnosis, treatment plan or emergency medical service.
21.2 Results and readings must not be used on their own to start, stop or change any medication or treatment. You remain responsible for seeking appropriate medical advice and for any decisions you make based on this information.
21.3 If any result or measurement appears abnormal or concerning, we will recommend that you consult your GP or another appropriate healthcare professional.
 

 Liability and Limitations

22. Our responsibility
Our role is limited to:
- booking your test and in‑clinic appointment
- Collecting your blood sample and other measurements with reasonable care and skill
- packing and dispatching the sample in line with LML’s instructions
- securely receiving and passing on results to you, and explaining them in a general, non‑medical way.

We are not responsible for:
- how LML conducts or validates the laboratory test
- analytical or technical errors within the lab process
- interpretation of results as a clinical diagnosis or treatment.

23. LML’s responsibility
Once your sample has been accepted by LML’s laboratory, responsibility for the quality and performance of the test (including accuracy, methodology, limitations and reporting of results) rests with LML in accordance with its own terms, accreditations and regulatory obligations.

24. Transport and couriers
24.1 We use LML‑approved methods (for example, Royal Mail packets or nominated couriers such as DPD) to send your sample.
24.2 Once a sealed package is handed to the postal/courier service or to LML’s own collection system, the risk of loss, delay or damage in transit sits with the carrier and/or LML, in line with their terms.
24.3 If a sample is delayed, lost or rendered untestable in transit despite us following LML’s and courier instructions, our obligation is limited to assisting you with arranging a repeat test where LML’s policies allow.

25. Our limitation of liability
To the fullest extent permitted by law, we will not be liable for:
- analytical or technical errors in LML’s laboratory process
- delayed, inconclusive, invalid or partial results
- loss, damage or degradation of a sample while with postal/courier services or LML
- any clinical decisions, diagnoses or outcomes based on test results or health metrics.

Our total liability in relation to any LML-processed test or in-clinic assessment (whether in contract, tort or otherwise) is limited to the total amount you paid to us for that specific appointment and test package. For the avoidance of doubt, nothing in this section excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law. Subject to those exceptions, we exclude all liability for indirect, consequential, or economic loss arising from or connected with the services we provide.

28. Bookings, Cancellations and Re‑tests
28.1 By booking and attending an appointment, you give informed consent for your sample to be tested by LML under its own technical protocols, and for us to collect related health metrics as described above.
28.2 If LML cannot analyse your sample (for example due to insufficient volume, degradation or technical failure), LML may offer a repeat or refund under its own policies; our role is to coordinate any repeat appointment or refund where agreed.
28.3 If you wish to cancel or reschedule an appointment, you must do so **at least 48 hours before** your scheduled appointment time. If you cancel or attempt to reschedule with less than 48 hours’ notice, we may charge the full appointment and phlebotomy fee, unless we agree otherwise as a goodwill gesture.
28.4 Once a sample has been taken and sent, refunds are only available where required by law or where LML confirms a service failure.

29. Personal Data and Confidentiality
29.1 We collect and process your personal and health data (including test results and other measurements) in line with our Privacy Policy and UK GDPR.
29.2 Our health data controller is NSK Pharma Limited.

29.3 We share only the minimum necessary personal data with LML and CGM manufacturers (Dexcom/Abbott) to process your sample and issue results.

29.4 LML will store and process your data in accordance with its own legal and regulatory obligations.

29.5 We may wish to use pseudonymised or anonymised health data for broader purposes, including research, product development, or AI model development. This is entirely separate from the service you are receiving and is not a condition of booking or using our services. Any such use will only take place where you have given separate, explicit, freely-given consent via our standalone Data Use Consent Form, which will be provided to you independently of these Terms.

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Supplements

30. About These Terms
These terms apply when you purchase 29 Performance‑branded supplements (the “Supplement Products”) from us, whether through our website, directly from us, or via one of our partner pharmacies, gyms or clinics.
By placing an order for Supplement Products, you agree to these terms in addition to the rest of our Terms & Conditions.

31. Our Role and the Manufacturer’s Role
31.1 29 Performance sources Supplement Products from a specialist third‑party manufacturer, Premier Health Products Ltd (the “Manufacturer”). We do not manufacture or formulate the Supplement Products ourselves.
31.2 The Manufacturer is responsible for the design, formulation, manufacture, quality and safety of the Supplement Products and for ensuring they comply with all applicable UK laws, regulations and Good Manufacturing Practice (GMP).
31.3 We are responsible only for selling and supplying the Supplement Products to you as described in your order and for handling your order, delivery and payment.

32. Product Information and Use
32.1 Information on Supplement Products (including ingredients, nutrition information, usage instructions, warnings and shelf life) is provided by the Manufacturer and appears on the product label and/or accompanying documentation.
32.2 You must read the label and any accompanying information carefully before use and follow all directions for use, warnings and storage instructions.
32.3 Supplement Products are not intended to diagnose, treat, cure or prevent any disease and should not be used as a substitute for a varied diet and a healthy lifestyle. Always consult an appropriate healthcare professional if you are pregnant, breastfeeding, taking medication or have any medical condition.
32.4 We do not provide medical or clinical advice. Any decision to use a Supplement Product is your own responsibility, or that of the healthcare professional advising you.

33. Quality, Liability and Manufacturer Responsibility
33.1 Full responsibility for the quality, formulation, safety and compliance of the Supplement Products rests with the Manufacturer, who confirms it holds appropriate product liability insurance covering manufacture and UK retail sale.
33.2 As a reseller, we rely on the Manufacturer’s quality systems, certifications and representations and do not independently test or certify Supplement Products.
33.3 To the fullest extent permitted by law, any liability arising from:
- manufacturing defects
- contamination
- mislabelling
- formulation or ingredient issues, or
- failure to comply with applicable manufacturing or safety standards rests with the Manufacturer. Our role is limited to passing on information and, where appropriate, coordinating with the Manufacturer on your behalf.
33.4 If there is a potential quality or safety issue with a Supplement Product, we may be required to await the outcome of the Manufacturer’s internal quality investigation. Any decision to replace, refund, compensate or otherwise remedy such an issue will normally be made in line with the findings of that investigation and any responsibilities the Manufacturer accepts.

33.5 Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for defective products under the Consumer Protection Act 1987.

34. Product Recalls and Safety Actions
34.1 If a recall or other safety action is required due to a proven manufacturing or quality failing, the Manufacturer is responsible for executing and funding the recall process and for any required regulatory notifications.
34.2 Our responsibility is to cooperate with the Manufacturer, notify our customers and retail partners where appropriate, and follow any recall or safety instructions issued by the Manufacturer or regulators.
34.3. You agree to follow any recall or safety instructions we provide, including ceasing use and returning or disposing of affected Supplement Products where requested.

35. Certificates, Technical Information and Professional Use
35.1 The Manufacturer generates certificates of Analysis (CoA) and batch documentation. Where required (for example, for professional or athletic use), we may provide copies or confirmation of CoAs upon request, subject to availability.
35.2 The Manufacturer produces technical sheets, catalogues and other practitioner‑facing information about Supplement Products. We may supply these to pharmacies, gyms, clinics and other professional partners to support safe and appropriate use.
35.3 It remains the responsibility of the professional (e.g. pharmacist or practitioner) to assess whether a Supplement Product is appropriate for an individual and to provide any professional advice they consider necessary.

36. Ordering, Delivery and Returns for Supplements
36.1 Minimum order quantities (retail partners)
- The minimum order value for retail orders of Supplement Products is £185 per order.
- A minimum of 3 units per product line (per SKU) must be ordered. We may refuse or amend orders that do not meet these minimums.
36.2 Pricing and VAT
- All prices for Supplement Products are quoted in pounds sterling (GBP).
- We are not currently VAT‑registered, so VAT is not charged on our invoices.
- If our VAT status changes, we will update our pricing and documentation accordingly and notify affected customers.
36.3 Invoicing and payment
- Invoices for Supplement Products are issued digitally (for example, by email).
- Payment terms and due dates are set out on the invoice. Full payment within 14 days upon receipt of the stock.
- Outside of the 14 days we charge a £20 late fee and £15 for each reminder email.
- Ownership of Supplement Products passes to you once full payment has been received and the products have been delivered. Risk in the goods passes on delivery to your nominated address.
36.4 Delivery
- Orders are accepted subject to stock availability and agreed delivery arrangements.
- We will use reasonable efforts to deliver within indicated timeframes, but these are estimates only and not guaranteed.
- You are responsible for providing an accurate delivery address and for checking the goods on receipt.
36.5 Returns and issues
- Because Supplement Products are sealed consumable goods, returns are only accepted where required by law (for example, if they are faulty, damaged in transit or not as described), or where we choose to do so as a goodwill gesture.
36.6 If you believe a product is defective or damaged, you must stop using it immediately and notify us as soon as possible with order details and photos. We may ask you to retain affected stock and packaging while we liaise with the Manufacturer.

37. Online and Third‑Party Sales
37.1 We may sell Supplement Products directly via our own website and through selected retail partners (including pharmacies, gyms and clinics).
37.2 Any sale of Supplement Products via third‑party platforms (such as online marketplaces or social channels) is prohibited and should only be done through official “29 Performance” channels.
37.3 Retail partners must not make any medical, therapeutic or unauthorised health claims about Supplement Products and must comply with all applicable advertising and health‑claims regulations.

38. Our Limitation of Liability for Supplement Products
38.1 Subject to the non‑excludable liabilities described above, and to the maximum extent permitted by law, we will not be liable for:
- losses arising from manufacturing or formulation defects, contamination or mislabelling.
- any indirect or consequential loss (including loss of profit, business or opportunity), or losses arising from use of Supplement Products in a manner not in accordance with the label or professional advice.

-We are not liable for any medical claims, injury or illness when consuming the product, it is up to the patient to do read the label and for “Premier Health Products Ltd” to meet regulation and production requirements.

39.1 Our total liability to you in respect of any claim relating to Supplement Products (whether in contract, tort, negligence or otherwise) is limited to the price paid by you for the affected products, except where the law requires otherwise.
39.2 Your statutory rights as a consumer are not affected.

 

Privacy Policy

40. Who we are and data controllership
29 Performance and NSK Pharma Limited (together, “we”, “us”, or “our”) act as **joint data controllers** for the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

NSK Pharma Limited primarily manages phlebotomy data, health data, biological samples, and continuous glucose monitoring (CGM) information.
29 Performance manages meal‑prep, customer, and account data.
Together, we determine how personal and health data are used to provide personalised nutrition insights, health optimisation, scientific research, and product development.

For any queries about this policy or your data, please contact us at 29performance@gmail.com.

41. Third‑party device and service providers
41.1 Some of our partnered technologies, health platforms and data collection providers such as “LML”, "Tally" and certain CGM or wearable device manufacturers, collect and process health data directly from you through their own systems.
41.2 These partners act as “independent data controllers” for the data transferred to them when you use their products or services in connection with 29 Performance or NSK Pharma Limited.
41.3 They have their own “privacy policies”, which we recommend you review carefully to understand how your information is processed, shared and stored.
41.4 We only receive data from these partners as permitted under our agreements with them, and we use that data in accordance with this Privacy Policy.

42. Purpose and lawful basis for processing health data
We process health and special‑category data only under lawful bases permitted by the UK GDPR:
- Explicit consent – you consent to us collecting, analysing and using your health data to tailor nutrition, evaluate performance, and provide individual insights.
- Scientific research and statistical purposes (Article 9(2)(j)) – we may use pseudonymised and aggregate datasets for legitimate research, academic analysis, AI model development and commercial product optimisation, always applying adequate safeguards (e.g. pseudonymisation, encryption, and data‑minimisation).
- We never sell identifiable health data. Any sharing beyond our organisations occurs using grouped or pseudonymised information under strict agreements with approved partners.

43. Data sharing between joint controllers and partners
43.1 Data may be securely shared between NSK Pharma Limited and 29 Performance under a formal “Joint Controller Agreement”, which defines our respective responsibilities under UK GDPR.
43.2 Data may also be shared, where necessary, with trusted research, academic or commercial partners operating under confidentiality and data‑protection agreements, or with approved service providers supporting our technology and logistics infrastructure.
43.3 If any partner processes data outside the UK, we ensure appropriate safeguards (such as adequacy decisions or standard contractual clauses) are in place.

Data retention
 

44. Identifiable personal data

We retain identifiable personal data (including your name, contact details, order history, health records, and test results) for up to seven (7) years from the date of your last interaction with us, or for such longer period as is required or permitted by law. After this period, identifiable data is securely deleted or irreversibly anonymised.

 

45. Pseudonymised data

Where we process data in pseudonymised form, that data continues to be personal data under UK GDPR. We retain pseudonymised data only for as long as is necessary for the specific, documented purpose for which it is being processed. We conduct a periodic review (at least annually) of all pseudonymised datasets we hold. At each review, we will either:

• permanently anonymise the data (removing all reasonable possibility of re-identification); or

• document a clear and lawful justification for continued retention; or

• securely delete the data.

 

46. Anonymised data

Where data has been irreversibly and permanently processed such that no individual can reasonably be re-identified — whether directly or by combination with any other dataset — that data ceases to be personal data for UK GDPR. We may retain, use, commercialise and share such anonymised data indefinitely for any purpose, including research, product development, academic analysis, and AI model development, without further obligation under data protection law. We maintain appropriate technical safeguards to ensure that anonymised datasets cannot be reverse-engineered to identify individuals.

 

47. General

We conduct periodic reviews of all data we hold to confirm that ongoing retention remains necessary, proportionate and lawful. Where data is no longer required, it is securely deleted or rendered permanently anonymous using industry-standard methods. Where you have provided consent as the lawful basis for processing, you may withdraw that consent at any time — withdrawal will not affect the lawfulness of processing carried out prior to withdrawal, and will not require deletion of data that we are otherwise lawfully entitled to retain.

Cookie Policy

This Cookie Policy explains how “29 Performance” and “NSK Pharma Limited” (“we”, “us”, or “our”) use cookies and similar technologies on our websites, mobile applications, and digital platforms (together, “our services”).
We are joint data controllers and responsible for ensuring that the use of cookies complies with the UK General Data Protection Regulation (“UK GDPR”) and the Privacy and Electronic Communications Regulations (“PECR”).

48. What cookies are
Cookies are small data files placed on your computer or device when you visit a website. They serve different purposes, such as helping the site operate properly, remembering preferences, analysing use, and personalising your experience.
We also use related technologies such as web beacons, pixels, and device identifiers that perform similar functions.

49. Types of cookies we use
We use the following categories of cookies:
- Strictly necessary cookies – Required for our website and secure areas to function properly (for example, to remember login sessions or checkout data). These cannot be switched off.
- Performance and analytics cookies – Help us understand how visitors use our website (pages visited, time on page, referral sources) so we can improve our services. These cookies use aggregated or pseudonymised data.
- Functional cookies – Remember choices you make (e.g. location, meal preferences) and tailor your experience accordingly.
- Marketing and personalisation cookies – Allow us, and occasionally our partners, to deliver relevant content or offers. We only use these where you have provided consent.
- Third‑party cookies – Some cookies are set by external services we use, including our technology partners such as “LML” and “CGM device manufacturers”. These third parties act as independent controllers for the data they collect via their technologies and handle it under their own privacy and cookie policies, which you should review.

50. How we use cookie data
We use cookie data to:
- Operate and secure our site.
- Improve navigation, user experience, and performance.
- Tailor meal plans and product recommendations.
- Conduct pseudonymised analytics and research supporting product development, academic work, and AI‑driven insights.
- All analytics and research use aggregated or pseudonymised information wherever possible.

51. Managing your cookie preferences
You can control cookies in several ways:
- Adjust your browser settings to block or delete cookies.
- Use our on‑site cookie consent banner or preference panel to accept, reject, or customise categories of cookies.
- Opt out of Google Analytics and similar tools using browser add‑ons.
Please note that disabling essential cookies may affect how our website functions.

52. Data sharing and retention
Cookie‑related data may be shared within our joint‑controller group (29 Performance + NSK Pharma Ltd) and with approved analytics or marketing partners operating under strict data‑processing agreements.
Data derived from analytics cookies is retained only as long as necessary for analysis and improvement, then aggregated or anonymised for research and statistical purposes.

53. Changes to this Cookie Policy
We may update this policy periodically to reflect legal, technical, or operational changes. The updated version will be posted on our website with a revised “Effective Date.”
By continuing to use our site after updates, you agree to the new terms.

Contact information
If you have any questions about this Cookie Policy or our data practices, please contact:
“29 Performance / NSK Pharma Limited”
Email: 29performance@gmail.com