Terms of Service

1. About Us

This website is operated by 29 Performance ("29 Performance", "we", "us", "our"). Meal prep services are provided by 29 Performance. Medical/phlebotomy services are provided by NSK Pharma Limited (Company Number: 15233641).

Website: www.29performance.co.uk  |  Email: 29performance@gmail.com

By placing an order with us, you confirm that you are at least 18 years old or have consent from an adult and agree to these Terms & Conditions.

2. Use of Our Website & Your Data

We use your personal data in line with UK data protection law. Details of how we collect, use and protect your data are set out in our Privacy Policy and Cookie Policy. By using our website and placing an order, you agree to those policies.

3. Orders

3.1 All orders are one-time purchases only — there is no subscription or recurring commitment.

3.2 Minimum order: 3 meals delivered within a 5-mile radius of CV1.

3.3 Order deadline: All orders must be placed by 6:00 pm Friday for the following delivery windows:

• Sunday (9:00 am – 8:00 pm)
• Wednesday (9:00 am – 8:00 pm)

3.4 Orders placed after the Friday 6:00 pm cut-off will automatically roll over to the next available delivery day (the following Sunday or Wednesday).

3.5 Once payment is processed, your order will be confirmed by email and cannot be modified or cancelled unless at our discretion.

3.6 We may cancel your order if payments fail, if you misuse offers or discount codes, or if you do not provide the information we reasonably need to fulfil your order.

3.7 If a payment is declined, we reserve the right to charge an administration fee of £5 per failed transaction. The fee will be notified to you before any charge is applied. Repeated payment failures may result in your order being cancelled.

4. Our Products

4.1 We aim to display and describe our meals accurately, but colours, appearance and portion sizes may vary slightly from photos.

4.2 All weights/macros shown are approximate and may vary within a reasonable margin.

4.3 We may change or withdraw meals and plans at any time. If a significant change affects an existing order, we will try to notify you.

4.4 Vegetable mixes may differ and vary by availability.

4.5 Follow heating/storage instructions on labels.

5. Allergies & Dietary Information

5.1 We comply with all applicable food labelling and allergen laws, including Natasha's Law (Food Information (Amendment) (England) Regulations 2021). Full ingredient lists, with allergens emphasised, are displayed on our product packaging and on our website.

5.2 We provide information on the 14 Major Allergens in accordance with UK Food Information Regulations. However, our meals are prepared and packed in a facility that handles all common allergens, including celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame seeds, soya and sulphur dioxide. We cannot guarantee an allergen-free environment.

5.3 If you have allergies or intolerances, it is your responsibility to check the ingredient and allergen information on our website and packaging carefully before ordering and before consuming any meal.

5.4 If you have a severe or life-threatening allergy, please contact us before placing an order. If you are unsure whether a product is suitable for you, do not consume it.

5.5 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence or for any breach of statutory obligations under applicable safety and labelling law.

6. Substitutions

6.1 All products are subject to availability. If an ingredient or meal is unavailable, we may substitute it with a similar item of equal or higher value.

6.2 If you are unhappy with a substitution, please contact us.

7. Delivery

7.1 Our core delivery zone is CV1–CV6 with a charge of £3.50.

7.2 Outside-zone delivery will be quoted to you at checkout.

7.3 Delivery days and time windows are shown at checkout. We aim to deliver on your chosen day, but this is not guaranteed (9:00 am – 8:00 pm).

7.4 You must provide an accurate delivery address and any safe-place instructions. If no one is available, we may leave your box in a suitable place.

7.5 Once delivered or left according to your instructions, the box is your responsibility. You must promptly refrigerate meals as directed. Failure to store meals correctly may affect quality and safety, and we will not be liable for any resulting issues.

7.6 If delivery has failed, the customer will be liable for a re-delivery charge, which will be communicated at the time.

8. Prices, Charges & Payment

8.1 Current prices and delivery charges are shown on our website and may change from time to time. Any change will not affect orders already confirmed.

8.2 Prices include VAT where applicable but exclude delivery charges, which are shown separately at checkout.

8.3 We accept payment by the methods shown on our website. Payments are processed by our secure payment provider (Wix Checkout & Square).

8.4 If a pricing error occurs, we will contact you and give you the option to continue at the correct price or cancel. We are not obliged to supply products at an obviously incorrect price.

9. Refunds & If Something Is Wrong

9.1 If something is wrong with your order (damaged packaging, missing items or quality issues), please contact us within 24 hours of delivery with your order number and photos where relevant.

9.2 Do not consume any meal you believe is unsafe or not fit for consumption.

9.3 Where appropriate, we may offer a replacement meal, credit, or a refund for the affected items using your original payment method.

9.4 Nothing in these Terms affects your statutory rights as a consumer.

10. Changing Your Mind

10.1 Because our meals are fresh and perishable, your usual 14-day "cooling-off" period does not apply once we start preparing your order.

10.2 If your order has been confirmed and preparation has begun, refunds are at our discretion.

10.3 If your order has been confirmed and prepared, we cannot offer a refund.

11. Discounts, Vouchers & Promotions

11.1 All offers, discount codes, vouchers and referral codes are subject to the specific terms on which they are issued. We may withdraw or change them at any time.

11.2 Only one discount or voucher code may be used per order unless we state otherwise. Codes cannot be exchanged for cash and must be used before their expiry date.

11.3 We may cancel orders if we reasonably believe a code is being used fraudulently or in breach of its terms.

11.4 Any refund for products purchased using a discount or voucher will be based on the amount actually paid.

12. Our Responsibility to You

12.1 We are responsible for loss or damage you suffer that is a foreseeable result of us breaching these Terms or failing to use reasonable care and skill.

12.2 We are not responsible for: losses that are not foreseeable; losses caused by events outside our reasonable control; losses you could have avoided by following our instructions (e.g. proper storage of meals); or any business-related losses.

12.7 Our total liability to you for any order is limited to the price you paid for that order (including delivery), except where the law does not allow us to limit our liability.

13. Events Outside Our Control

13.1 We are not liable for delays or failures to deliver caused by events outside our reasonable control, such as extreme weather, strikes, power failures, or transport disruptions.

13.2 If such an event affects your order, we will contact you as soon as reasonably possible. You may cancel an affected order and receive a refund if we cannot deliver within a reasonable time.

14. Communications

14.1 We may contact you about your orders and important service updates by email, SMS or phone.

15. Other Important Terms

15.1 We may transfer our rights and obligations under these Terms to another organisation. This will not affect your rights.

15.2 You may only transfer your rights or obligations under these Terms if we agree in writing.

15.3 Each paragraph of these Terms operates separately. If a court decides that any part is unlawful, the remaining parts will continue in full force.

15.4 These Terms are governed by English law. If you are a consumer, you can bring legal proceedings in the courts of England and Wales, or in the courts of the part of the UK where you live.

17. About These Terms

17.1 These terms apply when you book any blood test or other laboratory test with NSK Pharma Limited that is processed by London Medical Laboratory Limited ("LML").

17.2 By booking a test, you agree to these terms in addition to our general Terms & Conditions and Privacy Policy.

18. Our Role vs LML's Role

18.1 LML maintains their responsibility to hold the relevant insurances, laboratory requirements and accreditations (incl. CQC).

18.2 NSK Pharma Limited provides in-clinic suitability and sample collection, prepares your sample, and sends it to LML using their approved delivery methods.

18.3 LML performs the laboratory analysis, generates the test result and releases it to us for onward communication to you.

18.4 LML maintain full liability once the sample has been accepted via their courier.

18.5 We do not operate a laboratory or validate the testing methods; all analytical and technical responsibility for the test sits with LML.

18.6 We may provide a general explanation attached to the LML report. This is not medical advice.

19. In-Clinic Sampling & Health Screening Fees

19.1 Sample collections may include, but are not limited to, blood, stool, nail/hair clippings, skin/vaginal swabs, faeces, urine, saliva, CGM, grip strength, pulse reading, SpO₂ and blood pressure.

19.2 Samples will be collected by qualified practitioners.

19.3 The RRP of blood and biological samples is inclusive of collection and delivery fees. This includes sample collection by our practitioner, delivery to LML and delivery of results only.

19.4 Additional fees may be charged to cover travel and professional fees associated with samples taken outside a 5-mile radius from CV1.

19.5 General Health Assessments at a fixed £25 fee. Price may vary based on the number of parameters checked.

19.6 CGM monitoring is a standard fee of £125 per sensor (includes sensor, administration, site visit, data explanation). Price may vary depending on the CGM model.

19.7 We provide Dexcom/Abbott CGM sensors, place them, record data, and provide general performance insights — not medical/health advice.

19.8 CGM sensors are manufactured and supplied by third-party manufacturers (currently Dexcom and/or Abbott). We do not manufacture, design or formulate CGM sensors. Primary responsibility for the design, safety, and performance of sensors rests with the relevant manufacturer.

19.9 To the fullest extent permitted by law, we exclude liability for any loss, injury or damage arising from a manufacturing defect, sensor malfunction, or failure of a CGM device to perform as intended. Where a sensor is defective, your claim should be directed to the manufacturer under the Consumer Protection Act 1987 or equivalent applicable legislation.

19.10 Nothing in this clause limits our liability for death or personal injury caused by our negligence in the placement or administration of a sensor, or for any liability that cannot be excluded under applicable law.

20. Other Health Data We Collect

As part of your assessment, we may collect additional health-related data, such as:

• Continuous glucose monitor (CGM) data where you use a compatible device and consent to sharing readings with us
• Grip strength measurements using a dynamometer
• Pulse and oxygen saturation (SpO₂) readings using an oximeter
• Blood pressure readings and related cardiovascular measurements
• Sample results

This data is used to help you understand your health and performance in context, to support lifestyle and training advice, and to monitor changes over time. It does not replace medical assessment, diagnosis or treatment by a doctor or other healthcare professional.

21. Nature and Use of Test Results & Health Data

21.1 Laboratory test results and other health metrics we collect are provided for information, performance and wellness purposes only. They are not a diagnosis, treatment plan or emergency medical service.

21.2 Results and readings must not be used on their own to start, stop or change any medication or treatment. You remain responsible for seeking appropriate medical advice and for any decisions you make based on this information.

21.3 If any result or measurement appears abnormal or concerning, we will recommend that you consult your GP or another appropriate healthcare professional.

22. Our Responsibility (Phlebotomy)

Our role is limited to: booking your test and in-clinic appointment; collecting your blood sample and other measurements with reasonable care and skill; packing and dispatching the sample in line with LML's instructions; and securely receiving and passing on results to you in a general, non-medical way.

We are not responsible for: how LML conducts or validates the laboratory test; analytical or technical errors within the lab process; or interpretation of results as a clinical diagnosis or treatment.

23. LML's Responsibility

Once your sample has been accepted by LML's laboratory, responsibility for the quality and performance of the test (including accuracy, methodology, limitations and reporting of results) rests with LML in accordance with its own terms, accreditations and regulatory obligations.

24. Transport and Couriers

24.1 We use LML-approved methods (e.g. Royal Mail or nominated couriers such as DPD) to send your sample.

24.2 Once a sealed package is handed to the postal/courier service or to LML's own collection system, the risk of loss, delay or damage in transit sits with the carrier and/or LML.

24.3 If a sample is delayed, lost or rendered untestable in transit despite us following LML's and courier instructions, our obligation is limited to assisting you with arranging a repeat test where LML's policies allow.

25. Our Limitation of Liability (Phlebotomy)

To the fullest extent permitted by law, we will not be liable for: analytical or technical errors in LML's laboratory process; delayed, inconclusive, invalid or partial results; loss, damage or degradation of a sample while with postal/courier services or LML; or any clinical decisions, diagnoses or outcomes based on test results or health metrics.

Our total liability in relation to any LML-processed test or in-clinic assessment is limited to the total amount you paid to us for that specific appointment and test package. Nothing in this section excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law.

28. Bookings, Cancellations and Re-tests

28.1 By booking and attending an appointment, you give informed consent for your sample to be tested by LML under its own technical protocols, and for us to collect related health metrics as described above.

28.2 If LML cannot analyse your sample, LML may offer a repeat or refund under its own policies; our role is to coordinate any repeat appointment or refund where agreed.

28.3 If you wish to cancel or reschedule an appointment, you must do so at least 48 hours before your scheduled appointment time. If you cancel with less than 48 hours' notice, we may charge the full appointment and phlebotomy fee, unless we agree otherwise as a goodwill gesture.

28.4 Once a sample has been taken and sent, refunds are only available where required by law or where LML confirms a service failure.

29. Personal Data and Confidentiality

29.1 We collect and process your personal and health data (including test results and other measurements) in line with our Privacy Policy and UK GDPR.

29.2 Our health data controller is NSK Pharma Limited.

29.3 We share only the minimum necessary personal data with LML and CGM manufacturers (Dexcom/Abbott) to process your sample and issue results.

29.4 LML will store and process your data in accordance with its own legal and regulatory obligations.

29.5 We may wish to use pseudonymised or anonymised health data for broader purposes, including research, product development, or AI model development. This is entirely separate from the service you are receiving and is not a condition of booking. Any such use will only take place where you have given separate, explicit, freely-given consent via our standalone Data Use Consent Form.

30. About These Terms

These terms apply when you purchase 29 Performance-branded supplements ("Supplement Products") from us, whether through our website, directly from us, or via one of our partner pharmacies, gyms or clinics. By placing an order for Supplement Products, you agree to these terms in addition to the rest of our Terms & Conditions.

31. Our Role and the Manufacturer's Role

31.1 29 Performance sources Supplement Products from a specialist third-party manufacturer, Premier Health Products Ltd (the "Manufacturer"). We do not manufacture or formulate the Supplement Products ourselves.

31.2 The Manufacturer is responsible for the design, formulation, manufacture, quality and safety of the Supplement Products and for ensuring they comply with all applicable UK laws, regulations and Good Manufacturing Practice (GMP).

31.3 We are responsible only for selling and supplying the Supplement Products to you as described in your order and for handling your order, delivery and payment.

32. Product Information and Use

32.1 Information on Supplement Products (including ingredients, nutrition information, usage instructions, warnings and shelf life) is provided by the Manufacturer and appears on the product label and/or accompanying documentation.

32.2 You must read the label and any accompanying information carefully before use and follow all directions, warnings and storage instructions.

32.3 Supplement Products are not intended to diagnose, treat, cure or prevent any disease and should not be used as a substitute for a varied diet and a healthy lifestyle. Always consult an appropriate healthcare professional if you are pregnant, breastfeeding, taking medication or have any medical condition.

32.4 We do not provide medical or clinical advice. Any decision to use a Supplement Product is your own responsibility, or that of the healthcare professional advising you.

33. Quality, Liability and Manufacturer Responsibility

33.1 Full responsibility for the quality, formulation, safety and compliance of the Supplement Products rests with the Manufacturer, who confirms it holds appropriate product liability insurance covering manufacture and UK retail sale.

33.2 As a reseller, we rely on the Manufacturer's quality systems, certifications and representations and do not independently test or certify Supplement Products.

33.3 To the fullest extent permitted by law, any liability arising from manufacturing defects, contamination, mislabelling, formulation or ingredient issues, or failure to comply with applicable manufacturing or safety standards rests with the Manufacturer.

33.4 If there is a potential quality or safety issue, we may be required to await the outcome of the Manufacturer's internal quality investigation.

33.5 Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for defective products under the Consumer Protection Act 1987.

34. Product Recalls and Safety Actions

34.1 If a recall or other safety action is required due to a proven manufacturing or quality failing, the Manufacturer is responsible for executing and funding the recall process.

34.2 Our responsibility is to cooperate with the Manufacturer, notify our customers and retail partners where appropriate, and follow any recall or safety instructions.

34.3 You agree to follow any recall or safety instructions we provide, including ceasing use and returning or disposing of affected products where requested.

35. Certificates, Technical Information and Professional Use

35.1 The Manufacturer generates Certificates of Analysis (CoA) and batch documentation. Where required (e.g. for professional or athletic use), we may provide copies upon request, subject to availability.

35.2 It remains the responsibility of the professional (e.g. pharmacist or practitioner) to assess whether a Supplement Product is appropriate for an individual and to provide any professional advice they consider necessary.

36. Ordering, Delivery and Returns for Supplements

36.1 Minimum order quantities (retail partners) — The minimum order value for retail orders is £185 per order. A minimum of 3 units per product line (per SKU) must be ordered.

36.2 Pricing — All prices are quoted in pounds sterling (GBP). We are not currently VAT-registered, so VAT is not charged on our invoices.

36.3 Invoicing and payment — Invoices are issued digitally. Full payment is due within 14 days upon receipt of stock. Outside of 14 days, we charge a £20 late fee and £15 for each reminder email. Ownership passes to you once full payment has been received and products have been delivered.

36.4 Delivery — We will use reasonable efforts to deliver within indicated timeframes, but these are estimates only and not guaranteed.

36.5 Returns — Because Supplement Products are sealed consumable goods, returns are only accepted where required by law (if faulty, damaged in transit or not as described), or where we choose to do so as a goodwill gesture.

36.6 If you believe a product is defective or damaged, you must stop using it immediately and notify us as soon as possible with order details and photos.

37. Online and Third-Party Sales

37.1 We may sell Supplement Products directly via our own website and through selected retail partners (including pharmacies, gyms and clinics).

37.2 Any sale via third-party platforms (such as online marketplaces or social channels) is prohibited and should only be done through official "29 Performance" channels.

37.3 Retail partners must not make any medical, therapeutic or unauthorised health claims about Supplement Products and must comply with all applicable advertising and health-claims regulations.

38–39. Our Limitation of Liability for Supplement Products

Subject to the non-excludable liabilities described above, and to the maximum extent permitted by law, we will not be liable for: losses arising from manufacturing or formulation defects, contamination or mislabelling; any indirect or consequential loss; or any medical claims, injury or illness when consuming the product.

Our total liability to you in respect of any claim relating to Supplement Products is limited to the price paid by you for the affected products, except where the law requires otherwise. Your statutory rights as a consumer are not affected.